Frequently Asked Questions

Where is your team located?

Our headquarters are in Nairobi, Kenya, but we have team members throughout the world.

Do I need to sign a long-term contract?

Nope! We are easy to work with. Since we bill hourly, you can scale up or down depending on what you need. Just ask for help any time you want.

Can I act like your team members are my employees?

Yes! This is exactly what we want. You can assign company email accounts to our virtual team members and set them up to look and feel like your own team members. They can even work directly with clients and will appear to be employees of your agency.

Is there a portal where I have to submit tasks?

No. You can add our team members directly to your own project management tool and assign tasks just like they were on your team.

How does your billing work?

We charge hourly rates for each of our services. You will put a debit or credit card on file with us and we charge that on the first of each month for any hours worked during the previous month.

Do you have any minimums?

No. You’re charged only for the time spent performing and communicating about the work. The time is tracked down to the minute (no rounding).